Telecaller (BPO) – Customer Outreach

About the role

We are looking for a motivated Telecaller to join our BPO team at TruelyMarry.com. In this role you will engage potential and existing customers, promote our matchmaking services and support the sales pipeline.

Key responsibilities

• Contact potential and existing customers to present our services.
• Qualify leads and forward promising prospects to the field sales team.
• Accurately update and maintain customer information in the database.
• Process customer orders with precision.
• Handle queries and grievances to protect the company’s reputation.
• Achieve sales targets and contribute to business growth.
• Maintain clear records of calls, sales, and customer insights.

Required profile

• 0‑2 years of experience in telesales, customer service or related BPO roles.
• Proven track record of meeting or exceeding sales quotas, preferably over the phone.
• Good knowledge of computer systems, CRM software and telephone operations.
• Ability to quickly learn and explain products or services to prospects.
• Excellent English communication and interpersonal skills.
• Strong negotiation and problem‑solving abilities.

Required skills

• CRM software
• Telephone operations
• Computer systems

What we offer

• Opportunity to build trust and help people find happiness.
• Career growth within a fast‑expanding team.
• Dynamic work environment focused on results.