Team Member - Social Media

About the role

The Customer Service Executive (CSE) works in a recorded call‑centre environment to convey detailed health‑insurance product benefits, update customer records and resolve queries. The role demands high‑quality interactions, accurate information handling and strong customer orientation.

Key responsibilities

• Answer inbound customer calls on a recorded line and provide comprehensive product information.
• Update and maintain customer data in the CRM system.
• Address customer queries, concerns and requests while ensuring compliance with quality standards.
• Manage multiple calls efficiently, prioritize tasks and meet service level targets.
• Adapt communication style to different customer personalities and needs.

Required profile

• Good knowledge of health‑insurance products and policies.
• Strong phone etiquette, active listening and clear communication skills.
• Experience with technical applications and contact‑handling tools.
• Ability to multitask, prioritize workload and manage time effectively.
• Customer‑focused attitude with flexibility to respond to varied customer types.

Required skills

• Proficiency in using CRM software.