Team Leader – Live TV Streaming Support

TP · District de Gurgaon

Junior 🇬🇧 English

Job description

About the role

We are seeking a tech‑savvy, sports‑enthusiastic Team Leader to oversee our frontline support team for a US‑based, subscription live TV streaming service. You will act as the "referee" of the user experience, ensuring fans never miss a game due to technical issues.

Key responsibilities

Live Queue & Floor Management
Quality & Performance Coaching
Technical & Billing Escalations
Sales & Growth Mentorship
Conversion Tracking for value‑added service sign‑ups
Shift Planning to cover US broadcast schedule (nights/weekends)
Training and onboarding of new hires on OS fluency and lifecycle management

Required profile

Bachelor's degree in any discipline
6 months to 1 year of sales or upsell experience
1–2 years of chat or email support experience
Experience with technical and non‑technical troubleshooting

Required skills

Questions fréquentes

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Published 4 months ago

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District de Gurgaon

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