Team Leader – Live TV Streaming Support
TP · District de Gurgaon
Job description
About the role
We are seeking a tech‑savvy, sports‑enthusiastic Team Leader to oversee our frontline support team for a US‑based, subscription live TV streaming service. You will act as the "referee" of the user experience, ensuring fans never miss a game due to technical issues.
Key responsibilities
- Live Queue & Floor Management
- Quality & Performance Coaching
- Technical & Billing Escalations
- Sales & Growth Mentorship
- Conversion Tracking for value‑added service sign‑ups
- Shift Planning to cover US broadcast schedule (nights/weekends)
- Training and onboarding of new hires on OS fluency and lifecycle management
Required profile
- Bachelor's degree in any discipline
- 6 months to 1 year of sales or upsell experience
- 1–2 years of chat or email support experience
- Experience with technical and non‑technical troubleshooting
Required skills
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Published 13 hours ago
Expires 1 month from now
4 views · 0 applications
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TP
District de Gurgaon
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