Team Lead – Merchant Disputes & Chargeback (Walk‑in Interview)

About the role

Infosys BPM Ltd. is seeking a Team Lead to manage Merchant Disputes and Chargeback operations in Bangalore. The role involves handling high‑risk escalations, ensuring compliance with card‑network rules, and driving recovery performance for a US merchant portfolio.

Key responsibilities

• Lead priority escalations and high‑value cases, interpreting VCR/MDR/Amex/Discover rules and publishing guidance.
• Govern operational controls, maker‑checker processes, evidence integrity, and audit readiness.
• Publish weekly and monthly recovery reports, monitor win‑rate variances, and design prevention strategies for key verticals.
• Mentor subject‑matter experts and agents on narrative style, evidence selection, and turnaround‑time discipline.
• Oversee day‑to‑day delivery, capacity planning, SLA/TAT adherence, and continuous improvement for the US merchant portfolio.

Required profile

• 4‑6 years of experience in merchant disputes, chargebacks, or related financial services.
• Graduate degree (any discipline) with immediate to 15‑day notice period.
• International experience is mandatory.
• Flexible to work any shift; onsite presence required.

Required skills

What we offer

• Opportunity to lead a high‑impact team within a global BPM organization.
• Exposure to major card networks and US merchant portfolios.
• Competitive compensation and career growth pathways.