Support Specialist
qualifacts · Vadodara
Job description
About the role
Qualifacts is seeking a Support Specialist to provide technical assistance for its behavioral health EHR platforms. The role is onsite in Vadodara, working the night shift (6:30 pm‑3:30 am IST).
Key responsibilities
- Provide technical support via cases, live chat, and phone, researching and answering customer questions.
- Resolve low to moderate complexity tickets while meeting productivity and SLA/SLO goals.
- Communicate clearly with customers and internal teams, documenting resolutions and escalating when needed.
Required profile
- Bachelor's degree (or high school diploma with relevant EHR/software support experience).
- At least 1 year of related experience in customer service or behavioral health software support.
Required skills
- Technical support and troubleshooting of EHR/software applications.
- Experience with ticketing systems, live chat, and phone support.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salary: Digital Marketing Specialist Based on 58 job offers in IndiaSalaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 12 hours ago
Expires 1 month from now
8 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
qualifacts
Vadodara
Related job offers
-
RCMS Associate III – Revenue Cycle Management
qualifacts Vadodara -
Revenue Cycle Management Payment Posting Specialist
qualifacts Vadodara -
RCM Rejection Associate II – Complex Claims Analyst
qualifacts Vadodara -
Medical Receptionist & Clinical Administrative Coordinator
GoLean Health Hyderabad -
Program Coordinator – Climate Health
path Mumbai Sub-Office