Support Analyst
Oceaneering Group Enterprise · Chandigarh
Job description
About the role
The Support Analyst is the first point of contact for Oceaneering employees needing IT assistance. Working from an office in Chandigarh, the analyst provides help via phone, email, instant messaging and remote‑access tools, operating within a 24 × 7 rotational shift.
Key responsibilities
- Diagnose and resolve technical issues on Windows 11, business applications and network services.
- Log, track and close incidents and service requests in accordance with SLA targets.
- Provide remote support using approved remote‑access tools.
- Communicate with users, offering guidance, training and status updates.
- Escalate complex problems to internal IT teams when necessary.
Required profile
- Bachelor’s degree in Computer Science or equivalent experience.
- 1–3 years of hands‑on IT support experience, preferably with Windows 11.
- Strong analytical, troubleshooting and decision‑making abilities.
- Excellent written and verbal communication skills in English.
- Effective teamwork and interpersonal skills.
Required skills
- Windows 11
- Active Directory
- Microsoft Office applications
- Microsoft 365
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Published 3 weeks ago
Expires 1 month from now
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Oceaneering Group Enterprise
Chandigarh
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