Specialist – Trustee Operations

About the role

We are seeking a detail-oriented and professional Specialist, Trustee Operations to join our team in Bengaluru, India. In this role, you will be responsible for managing various aspects of trustee operations, ensuring smooth processes and excellent customer service.

Key responsibilities

• Review and execute trustee-related documents, maintaining accuracy and compliance with regulations.
• Process and update VA appraisals and related documents in the system.
• Collaborate with clients, appraisers, and legal teams to resolve issues and ensure smooth operations.
• Respond to inquiries from borrowers, lienholders, realtors, and attorneys via phone, email, and fax.
• Maintain and update team manuals and provide assistance to team members regarding operational issues.
• Perform quality control checks on trustee operations processes.
• Manage document recording and maintain accurate records.
• Assist in the review of foreclosure files and collaborate with the litigation team when necessary.
• Update and maintain various spreadsheets related to trustee operations.
• Contribute to the continuous improvement of trustee operations processes and procedures.

Required profile

• Proven experience in Mortgage Trustee Servicing, title servicing, or foreclosure.
• In‑depth understanding of trustee services, processes, and procedures.
• Experience with recording in a title or trustee capacity.
• Notary certification preferred.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• 4‑5 years of experience in semi‑voice mortgage processes.

Required skills

• Microsoft Excel
• Microsoft Office Suite