Specialist Tech Vendor Management – Telecom Governance & AI Automation

About the role

We are hiring a senior telecom vendor management professional to strengthen technology vendor governance across telco products, services, and operations, while enabling AI‑led automation and analytics.

Key responsibilities

• Own end‑to‑end technology vendor lifecycle governance, including onboarding, contract execution, SLA/KPI performance, renewals, risk controls, and exit management.
• Manage strategic relationships with telecom vendors, OEMs, managed service providers, network suppliers, and internal stakeholders.
• Drive vendor performance governance through scorecards, service reviews, escalation management, corrective action plans, and executive reporting.
• Partner with Procurement, Finance, Product, Operations, Revenue Assurance, and Billing teams to align commercial, operational, and financial outcomes.
• Identify vendor risks, service gaps, billing issues, dependency failures, and process inefficiencies; drive structured resolution and control improvements.
• Enable AI‑led workflow automation, GenAI‑assisted reporting, predictive analytics, anomaly detection, exception management, decision intelligence, and intelligent governance dashboards.

Required profile

• 5–10+ years of experience in technology vendor management, supplier governance, telecom operations, procurement, or transformation programs.
• Strong telecom background with exposure to telco products, network services, managed services, OEM/vendor ecosystems, billing, P2P, and service delivery models.
• MBA, MCA, B.Tech/BE or equivalent; MBA preferred for commercial/vendor governance roles.
• Proven ability to manage senior stakeholders across Product, Finance, Procurement, Operations, Revenue Assurance, Billing, and external vendor organizations.
• Experience driving vendor cost optimization, renewal governance, commercial negotiation support, vendor consolidation, and process transformation.

Required skills

• AI‑led automation and workflow orchestration
• GenAI‑assisted reporting
• Predictive analytics and anomaly detection
• Intelligent dashboards and governance reporting
• Decision intelligence
• Process mining