Social Media Community Manager – Remote

About the role

We are seeking a Remote Social Media Community Manager to join a global leader in software development. In this full‑time position you will nurture online communities, moderate user‑generated content and ensure a positive experience across digital platforms.

Key responsibilities

• Moderate forum discussions, social media channels and member‑generated content to maintain a respectful environment.
• Develop and implement engagement strategies that increase participation and user retention.
• Respond promptly to member inquiries, feedback and escalations.
• Collaborate with marketing and product teams to align community initiatives with business objectives.
• Monitor platform metrics and community health indicators to identify trends and improvement opportunities.

Required profile

• Proven experience moderating online communities or forums with a focus on quality and inclusivity.
• Strong written and verbal communication skills for public‑facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.

Required skills

• Social media platforms (e.g., Facebook, Twitter, LinkedIn)
• Community management tools