This job is no longer available
This job expired on 20/08/2026. It no longer accepts applications.
Service Desk Analyst (L1 French Support)
HCLTech · Chennai
Job description
About the role
We are looking for a proactive L1 Service Desk Analyst to provide French‑language support for internal users. The role involves handling day‑to‑day IT incidents, service requests, and ensuring a smooth user experience in a 24×7 rotational shift environment.
Key responsibilities
- Deliver L1 support for IT incidents and service requests.
- Perform password resets, printer configuration, and basic troubleshooting.
- Create, update, and close tickets in ServiceNow.
- Diagnose and resolve hardware, software, and operating system issues.
- Escalate complex problems to L2/L3 teams when necessary.
- Assist with software installations and system updates.
- Maintain quick resolution times and high user satisfaction.
Required profile
- Minimum 2 years of Service Desk experience.
- Fluency in French (mandatory).
- Willingness to work in a 24×7 rotational shift schedule.
Required skills
- Strong knowledge of Windows and macOS environments.
- Experience with ServiceNow or other ITSM tools.
- Basic networking concepts such as TCP/IP and DNS.
- Hardware troubleshooting and software installation expertise.
- Understanding of IT security best practices.
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HCLTech
Chennai