Service Associate - French

About the role

FE fundinfo, a global provider of investment fund data and technology, is looking for a Service Associate to join its Client Experience team in Chennai. The role suits people with experience in financial services, fund administration, data operations, client servicing, regulatory documentation or data management, and who are comfortable working in French and English. As a key point of contact for clients, you will support their data workflows, regulatory documentation and operational processes, working closely with clients and internal teams so that data and documents are processed accurately, efficiently and within agreed SLAs.

Key responsibilities

• Work directly with clients to create, process and publish regulatory and investment-related documents.
• Manage documents through online filing systems and email, submitting them to the right recipients.
• Prepare and distribute regulatory reports and client communications.
• Help clients understand the data available in the data warehouse.
• Communicate with clients and internal stakeholders by email, MS Teams, video calls and chat.
• Manage your own workload so that tasks are completed on time and within SLAs.
• Identify ways to improve operational efficiency, data processes and client workflows.
• Follow company information security, data protection and compliance requirements.

Required profile

• 1 year of experience in data operations, client servicing, regulatory reporting or data management.
• French reading and writing is essential.
• Good written and spoken English.
• Basic knowledge of mutual funds, investment funds, asset management or financial services.
• Experience with data validation, document processing or data management.
• Strong attention to detail, ability to prioritise and meet SLAs, and strong stakeholder management skills.

Required skills

• Strong working knowledge of Microsoft Office, especially Excel, Outlook and Teams.
• Data validation and document processing.

What we offer

• 24 days holiday and paid study leave.
• Enhanced paternity and maternity leave.
• Statutory benefits such as PF and gratuity.
• Home office setup support.
• Health cover with the option to add family members and annual health check-ups.
• Meal cards and full LinkedIn Learning access.