Senior Manager, Talent Experience and Operational Excellence

About the role

Amgen is looking for a Senior Manager, HR Experience & Operational Excellence, a strategic leader in its Human Resources function. The role designs, develops and deploys the enterprise-wide Employee Experience and Operational Excellence strategy within the Talent Experience & Operations vertical, driving initiatives that improve the employee journey, strengthen service delivery and embed continuous improvement across HR.

Key responsibilities

• Lead the Employee Experience Framework, including journey mapping, voice-of-employee feedback and sentiment analysis, and turn insights into improvement actions
• Lead the Operational Excellence tower, driving process simplification, automation and value stream optimization, and own the Service Performance Framework with KPIs and SLAs
• Measure employee and customer satisfaction across HR services through surveys, dashboards and analytics, and present insights to leadership
• Drive the Transformation agenda, leading cross-functional teams to design new service models and partnering with Change Management teams
• Maintain governance frameworks for service quality and process documentation, and represent the function in stakeholder forums

Required profile

• 14+ years of progressive experience in HR Service Delivery, Operational Excellence or HR Transformation, with leadership of global or regional programs
• Bachelor's or master's degree or equivalent experience
• Preferred certifications: Lean Six Sigma Green/Black Belt, ITIL or equivalent

Required skills

• Lean, Six Sigma and Design Thinking
• HR systems (Workday, ServiceNow) and data visualization tools (Power BI, Tableau)
• Ability to influence senior stakeholders and lead global, cross-functional teams