Senior Customer Support Executive – System Admin

About the role

We are looking for a Senior Customer Support Executive with System Administration expertise to help our clients in Bengaluru get the most out of our platform. You will act as a trusted advisor, resolving technical issues and guiding customers through product usage.

Key responsibilities

• Assist customers with technical challenges, ensuring successful campaign delivery and report access.
• Handle tickets, chats, and calls, providing timely resolutions and positive feedback.
• Deliver product trainings, demos, and configuration setups for client environments.
• Monitor internal alerts, raise critical alarms, and suggest process or product enhancements.
• Work flexible shift timings to maintain optimal customer experience.

Required profile

• Graduation in IT/Engineering from a recognized university.
• 1‑2 years of experience in customer support or technical assistance.
• Ability to work flexible shifts and communicate effectively with customers.

Required skills

• Linux administration and troubleshooting.
• Knowledge of DNS, HTML, and CSS.
• Familiarity with JIRA, REST API, Zendesk, and Freshdesk.
• Proficiency in Microsoft Excel, PowerPoint and OpenOffice Calc.

What we offer

• Opportunity to work on AI‑powered Martech products with leading global brands.
• Collaborative environment that values experimentation and continuous learning.
• Growth‑focused culture with real ownership from day one.