Senior Conversational AI Developer (GE4CX)

About the role

PwC is seeking a Senior Conversational AI Developer to design, develop, and deploy advanced AI‑driven customer experience solutions on the Google Gemini Enterprise (GE4CX) platform. You will work closely with CX, IT, and operations teams to create multi‑turn, multimodal workflows that enhance enterprise contact‑center capabilities.

Key responsibilities

• Design, build, and launch conversational AI workflows using Google Gemini Enterprise models.
• Develop and optimise intents, entities, playbooks, prompts, fulfillment logic and conversation flows for enterprise CX scenarios.
• Configure and enhance Agent Assist features, including knowledge recommendation and real‑time guidance.
• Integrate Contact Center AI components with existing enterprise systems.
• Collaborate with cross‑functional teams to ensure seamless adoption and continuous improvement of AI‑powered tools.

Required profile

• Proven experience in building conversational AI solutions for large organisations.
• Strong understanding of customer experience processes and contact‑center operations.
• Ability to translate business requirements into technical designs and deliver end‑to‑end solutions.

Required skills

• Google Gemini Enterprise (GE4CX) platform
• Contact Center AI (CCAI) integration
• Design of multi‑turn, multimodal AI workflows
• Intent and entity modelling, prompt engineering

What we offer

• Opportunity to work on cutting‑edge AI projects within a global advisory firm.
• Inclusive benefits, flexible work programmes and mentorship.
• Support for professional growth and wellbeing.