Senior Cloud Architect – Azure Kore Agent Assist & Kore.AI

About the role

We are looking for an experienced Architect with 12‑16 years of expertise to design and deliver innovative solutions on Azure Kore Agent Assist and Kore.AI. The role is hybrid and focuses on creating scalable, secure cloud architectures that drive business value.

Key responsibilities

• Design and implement scalable, efficient architectures using Azure Kore Agent Assist and Kore.AI to meet business requirements.
• Collaborate with cross‑functional teams to gather and analyze requirements, ensuring alignment with organizational goals.
• Develop and optimise data models to support advanced analytics and decision‑making.
• Provide technical expertise for integrating Kore.AI solutions with existing systems to enhance automation and user interaction.
• Ensure security, scalability, and reliability of cloud‑based solutions in a hybrid work environment.
• Conduct regular code reviews and guide development teams to maintain high‑quality standards.
• Create detailed technical documentation, including architecture diagrams and solution designs.
• Monitor system performance, proactively identifying and resolving issues.
• Stay updated with the latest advancements in Azure Kore.AI and related technologies to recommend innovative solutions.
• Collaborate with stakeholders to ensure delivered solutions meet business objectives and user expectations.
• Mentor team members and foster a culture of continuous learning.
• Participate in project planning and estimation to ensure timely delivery.
• Drive adoption of best practices in software development, cloud computing, and data modelling.

Required profile

• In‑depth knowledge and hands‑on experience with Azure Kore Agent Assist and Kore.AI.
• Expertise in designing and implementing complex data models for analytics and reporting.
• Strong problem‑solving skills and ability to troubleshoot technical issues effectively.
• Excellent communication and collaboration abilities to work with diverse teams.
• Proven track record of delivering scalable and secure cloud‑based solutions.
• Commitment to staying updated with emerging technologies and industry trends.

Required skills

• Azure Kore Agent Assist
• Kore.AI
• Data Modeling
• Cloud Architecture
• Microsoft Azure Solutions Architect Expert (certification)
• Kore.AI Developer Certification