Senior Associate – Salesforce Quality Assurance

About the role

The Senior Associate will join PwC's Salesforce Consulting practice in Bengaluru, focusing on quality assurance for Salesforce implementations. You will work closely with project teams to translate client requirements into comprehensive test scripts, execute testing cycles, and ensure delivery standards are met.

Key responsibilities

• Represent PwC’s interests on client engagements and maintain 100% billable utilization.
• Collaborate with project teams to understand user stories and convert them into positive and negative test scenarios.
• Execute manual and automated test scripts, record results, and communicate findings to internal and external stakeholders.
• Participate in Agile Scrum ceremonies, including sprint planning and requirement walkthroughs.
• Perform various testing phases such as smoke, functional, integration, load, regression, and sanity testing.
• Utilize test management tools like JIRA and ALM for test case creation and tracking.
• Liaise with development leads to clarify functional challenges and ensure quality delivery.

Required profile

• Minimum of a Salesforce Administrator certification.
• At least two Salesforce Superbadges earned per quarter.
• Demonstrated ability to ask clarifying questions and analyze ambiguous requirements.
• Strong communication skills to explain technical issues to both technical and non‑technical audiences.

Required skills

• Salesforce (Administration, Service, Sales, Community Clouds)
• Manual testing
• Automation testing
• JIRA
• ALM