Senior Appeals Administrator

About the role

This 12‑month contract position supports Amazon’s eXperience and Technology Departures Team by managing the appeals process for employees and alumni. As a Senior Appeals Administrator you will handle confidential information, apply Amazon policies, and deliver high‑quality service in a fast‑moving HR environment.

Key responsibilities

• Deep‑dive into appeal cases to determine required documentation and verify its accuracy against policy and precedent.
• Assess documentation for completeness and relevance, ensuring compliance with Amazon standards.
• Identify process gaps or defects and propose remediation actions to improve the appeals workflow.
• Provide timely, professional support to employees and alumni throughout their appeals journey.

Required profile

• Bachelor’s degree in Business, Human Resources, or a related discipline.
• Minimum 2 years of experience in Human Resources or Customer Service.
• Proficiency with Microsoft Office applications.
• Familiarity with HRIS, Applicant Tracking Systems, or Payroll Systems is preferred.

Required skills

• Microsoft Office
• HRIS
• Applicant Tracking Systems
• Payroll Systems

What we offer

• Opportunity to work within a global leader known for its inclusive culture.
• Support for employees with disabilities throughout the hiring process.