Salesforce Agentforce Associate – GCC Advisory

About the role

PWC is seeking a Salesforce Agentforce Associate to join its GCC Advisory team in Bengaluru. You will work as a generalist consultant, designing and implementing AI‑driven Agentforce solutions within the Salesforce ecosystem to help clients improve operational efficiency.

Key responsibilities

• Design and develop Agentforce agents inside Salesforce.
• Configure Prompt Builder, Copilot Studio, and AI Agent Actions.
• Build conversational flows using large language models (LLMs), natural language processing, and AI prompts.
• Integrate Agentforce with Sales Cloud, Service Cloud, and external APIs.
• Develop and maintain Apex classes, Lightning Web Components (LWC), and Flow automations.
• Create and optimise data models and knowledge bases for AI‑generated responses.
• Ensure security, governance, and compliance of AI‑driven interactions.
• Collaborate with business stakeholders to identify use cases and translate them into AI solutions.

Required profile

• Strong analytical mindset with experience in consulting or business application projects.
• Ability to work with cross‑functional teams and translate client needs into technical designs.
• Excellent communication skills in English.

Required skills

• Salesforce platform (Apex, LWC, Flow).
• Agentforce, Prompt Builder, Copilot Studio.
• Large language models (LLMs) and natural language processing.
• API integration (Sales Cloud, Service Cloud, external services).
• Data modelling and knowledge‑base design for AI.

What we offer

• Inclusive benefits, flexible work programmes and mentorship.
• Opportunities to work on innovative AI projects within a global advisory firm.
• Support for wellbeing and professional growth.