Rooms Trainer

About the role

The Rooms Trainer supports Andaz Delhi’s Front Office and Housekeeping teams by developing, delivering and monitoring training programs that uphold the brand promise and ensure exceptional guest experiences.

Key responsibilities

• Assist in preparing and updating the Front Office and Housekeeping Operations Manual.
• Maintain accurate employee training records and submit timely reports.
• Organise and lead departmental communication meetings and briefings.
• Prepare monthly training activity reports for Front Office and Housekeeping.
• Verify that staff consistently deliver brand‑standard service during check‑in, stay and checkout.
• Monitor compliance with PPE, physical‑distancing and other health‑safety SOPs.
• Support the Training Manager in budgeting, cost control and financial reporting.
• Help maximise productivity through multi‑skilling, flexible scheduling and cost‑efficient operations.

Required profile

• Experience in training or development within a hotel or hospitality environment.
• Strong knowledge of Front Office and Housekeeping operations.
• Ability to create and maintain training documentation and reports.
• Excellent communication and interpersonal skills for coaching staff and conducting meetings.
• Attention to detail and a proactive approach to identifying training needs.

Required skills

What we offer

• Opportunity to work in a prestigious international hotel brand.
• Collaborative environment focused on service excellence.
• Professional development and growth within the hospitality sector.