Rooms & Guest Services Operations Manager

About the role

This position leads the Rooms and Guest Services Operations for a luxury property within the St. Regis portfolio. Reporting to senior hotel leadership, you will ensure that all guest‑facing areas deliver the brand’s signature level of service and operational excellence.

Key responsibilities

• Oversee daily operations of rooms, housekeeping, and front‑desk teams to maintain high standards of cleanliness, efficiency, and guest satisfaction.
• Drive performance metrics, including occupancy, turnover, and service quality scores, and implement corrective actions when needed.
• Collaborate with other department heads to coordinate guest experiences, special events, and operational initiatives.
• Manage budgeting, staffing, and inventory control for the rooms division.
• Ensure compliance with health, safety, and brand standards across all guest‑service areas.

Required profile

• Proven experience in hotel operations, preferably in a luxury or upscale environment.
• Strong leadership and people‑management abilities.
• Excellent communication skills and a guest‑centric mindset.
• Ability to analyze data and make informed operational decisions.

Required skills

What we offer

• Competitive compensation and benefits package.
• Opportunities for career growth within a global hospitality brand.
• A supportive, inclusive work environment that values diversity.