Remote Social Media Community Manager

About the role

We are seeking a Remote Social Media Community Manager to join a global leader in software development and technology. The role focuses on moderating user‑generated content, driving engagement, and ensuring a positive experience across digital platforms.

Key responsibilities

• Moderate forum discussions, social media channels, and member‑generated content to maintain a respectful environment.
• Develop and execute engagement strategies that increase active participation and user retention.
• Respond promptly to member inquiries, feedback, and escalations.
• Collaborate with marketing and product teams to align community initiatives with business goals.
• Monitor platform metrics and community health indicators to identify trends and improvement opportunities.

Required profile

• Proven experience moderating online communities or forums with an emphasis on quality and inclusivity.
• Strong written and verbal communication skills for public‑facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.

Required skills

• Proficiency with major social media platforms.
• Experience using community management tools.
• Knowledge of content moderation techniques.