Procure to Pay (P2P) Support & Dispute Management Analyst

About the role

TCS is hiring a Procure to Pay (P2P) Support & Dispute Management Analyst in Bangalore. The role provides end-to-end support for supplier-facing P2P queries, invoice dispute resolution, e-Invoicing support and bulk invoice processing, acting as the main interface between suppliers, Accounts Payable, Procurement and business teams to ensure timely invoice processing, SLA adherence and a good supplier experience.

Key responsibilities

• Provide first-level and second-level support for supplier invoice and payment queries, handling requests by email, ticketing tools and P2P portals.
• Guide suppliers on invoice submission methods and invoice status tracking.
• Manage end-to-end invoice dispute resolution, investigating price mismatches, quantity variances, tax errors, duplicate invoices and missing references.
• Coordinate with Procurement, Accounts Payable and business teams to resolve disputes, track dispute aging and ensure timely closure within SLA.
• Support supplier onboarding for e-Invoicing platforms and assist with bulk invoice uploads and template validation.
• Maintain First Touch Resolution (FTR), SLA compliance and customer satisfaction, and identify root causes to support continuous process improvement.

Required profile

• 1-5 years of experience in Procure-to-Pay (P2P) or Accounts Payable.
• Experience in invoice dispute management, supplier query handling and accounts payable operations.
• Preferred: knowledge of SAP, Coupa, Oracle iSupplier and Ariba, invoice reconciliation, reporting, root cause analysis and SLA management.
• PAN card and date of birth required for profile creation; ex-TCS employees cannot apply.

Required skills

• e-Invoicing and invoice validation
• Excel
• P2P systems such as SAP, Coupa, Ariba and Oracle iSupplier
• Strong analytical, problem-solving and communication skills, stakeholder management

The application process involves completing an AI assessment before applying.