This job is no longer available
This job expired on 20/07/2026. It no longer accepts applications.
Process Associate – Semi‑Voice (Freshers Walk‑In)
HCLTech · Chennai
Job description
About the role
HCL Tech is hiring fresh graduates for a Process Associate position in its Semi‑Voice (email and chat) team. The role supports the Order‑to‑Cash domain and operates on a US shift, providing customers with timely assistance through digital channels.
Key responsibilities
- Respond promptly to customer queries and issues via email or chat, ensuring high satisfaction levels.
- Accurately enter, update, and manage data across multiple systems and databases.
- Troubleshoot customer problems, deliver actionable solutions, and escalate complex cases to senior support teams when necessary.
Required profile
- Recent graduate (Arts & Science) from the 2024 or 2025 batch.
- Strong written communication skills for email and chat support.
- Willingness to work the US shift schedule.
- Eligibility excludes candidates with BTech, IT, MCA, or BE qualifications.
Required skills
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HCLTech
Chennai