Oracle Fusion Technical Support Consultant

About the role

AVEVA is looking for an experienced Oracle Fusion Technical Support Consultant to join its Global Shared Services Centre in Hyderabad. The role provides L2/L3 technical support for Oracle Fusion applications used by more than 40 countries across APAC, EMEA, North America and LATAM.

Key responsibilities

• Deliver L2/L3 support for Oracle Fusion, troubleshooting BI Publisher templates, FBDI/HCM/financial interface errors, REST & SOAP API integrations, OTBI/BIP report failures, UCM file transfers and regional localization issues.
• Maintain and enhance BI Publisher templates for GL, AP, AR, FA, CM, Procurement, PPM, Subscriptions, Order Management and RMC, ensuring global standards and local statutory compliance.
• Support multi‑region e‑invoicing processes, handling schema validations, rejections, data extraction issues and statutory updates.
• Act as the Oracle Fusion liaison for MuleSoft integrations, supporting REST/SOAP services, FBDI inbound processes, BI Publisher extracts and UCM interfaces.
• Maintain and optimise OTBI, BI Publisher and Financial Reporting Studio (FRS) reports, ensuring performance and accuracy.
• Implement minor change requests for templates, reports, data models, FBDI integrations and API configurations, following change‑control procedures.
• Participate in larger global projects as needed, contributing to requirements gathering, design, testing and cut‑over activities.

Required profile

• Proven experience in Oracle Fusion technical support (L2/L3 level).
• Ability to work across multiple time zones and support a global user base.
• Strong analytical and problem‑solving capabilities.

Required skills

• Oracle Fusion
• BI Publisher
• FBDI
• HCM
• REST and SOAP APIs
• OTBI / BIP reporting
• UCM file handling
• MuleSoft integration
• Financial Reporting Studio (FRS)