Manager, Systems Reliability Engineering

levistraussandco · GCC Office – ITC Green Center

New

Senior 🇬🇧 English

FlexPLM DaVinci Infor Nexus MDM APIs middleware batch processing ITSM problem management change management Site Reliability Engineering Agentic AI

Job description

About the role

Levi Strauss & Co. is looking for a Manager, Systems Reliability Engineering to lead the India Product Creation and Master Data operations team. Based in the GCC India office, you will own regional people management and service delivery while partnering with global teams on reliability, data integrity and AI adoption.

Key responsibilities

Lead hiring, onboarding, coaching, performance reviews and career development for the India engineering team.
Own regional service delivery, support coverage, capacity planning and coordinate handovers with the LATAM manager.
Manage service‑level objectives, queue aging, data‑flow health and operational risk mitigation.
Coordinate major incident response, stakeholder communication, problem management and release readiness.
Establish consistent ways of working through runbooks, knowledge transfer and blameless post‑incident reviews.
Drive adoption of approved Agentic AI for triage, investigation and workflow automation, defining approval boundaries and auditability.

Required profile

12+ years of experience in IT production support, application operations, platform engineering or SRE, with people‑management experience.
Bachelor’s degree in Computer Science, Engineering, Information Systems or related field.
Proven experience supporting PLM, MDM, enterprise data or integration platforms.
Strong understanding of APIs, middleware, queues, batch processing, file feeds and cross‑region operations.
Hands‑on experience with ITSM, incident, problem and change management.

Required skills

FlexPLM, DaVinci, Infor Nexus, MDM services.
API integration, middleware, message queues, batch processing.
ITSM tools and incident/problem/change management processes.
Site Reliability Engineering (SRE) practices.
Agentic AI adoption and automation frameworks.

What we offer

Complimentary preventive health check‑up for you and your spouse.
OPD medical coverage.
Comprehensive leave plan including paternity and family care leaves.
Counselling sessions for mental well‑being.
Exclusive discount vouchers on Levi’s products.

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levistraussandco

GCC Office – ITC Green Center

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Emplois à GCC Office – ITC Green Center Métier : IT / Computer Science