This job is no longer available
This job expired on 25/08/2026. It no longer accepts applications.
L2 Administrator – Oracle Database
Wipro · Pune
Job description
About the role
The L2 Administrator will support Wipro’s internal IT services by handling priority incidents and service requests. The role focuses on timely triage, documentation, and escalation to meet SLA commitments while ensuring smooth operation of software, hardware and network components.
Key responsibilities
- Perform initial triage and response for priority incident tickets (P3), document actions and follow defined SLA and escalation procedures.
- Track and resolve software, hardware and network service requests, ensuring accurate logging and completion within established timelines.
- Monitor SLA timelines throughout the incident lifecycle and proactively escalate potential breaches.
- Assist in creating and executing change requests related to incident resolution.
Required profile
- 1‑3 years of experience in IT support or administration.
- Demonstrated ability to adhere to SLA targets and handle escalations.
- Strong documentation and communication skills.
Required skills
- Oracle Database Administration
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Wipro
Pune