L2 Administrator (Linux Support)

About the role

We are looking for an L2 Administrator to join Wipro’s IT operations team. The role focuses on triaging priority incidents, handling software and hardware service requests, and ensuring strict SLA compliance. You will work closely with senior engineers to resolve issues efficiently and maintain service quality.

Key responsibilities

• Perform initial triage and response for priority (P3) incident tickets, document actions and follow defined escalation procedures.
• Track and resolve software, hardware, and network service requests, ensuring accurate logging and timely completion.
• Monitor SLA timelines throughout the incident lifecycle, escalating delays to prevent breaches.
• Assist in creating and executing change requests related to incident resolution.
• Maintain 100 % adherence to SLA targets, aiming for zero customer escalations and positive client feedback.

Required profile

• 1–3 years of experience in Linux system administration or similar IT support roles.
• Strong understanding of incident management processes and SLA monitoring.
• Ability to document incidents clearly and follow escalation procedures.
• Customer‑focused mindset with a track record of meeting service targets.

Required skills

• Linux Administration