Key Account Manager – Online Marketplace

About the role

The Key Account Manager will join the online sales team to drive revenue and margin growth across major e‑commerce marketplaces such as Amazon, Flipkart and Snapdeal. The role focuses on expanding boAt’s presence, improving account penetration and creating new growth opportunities.

Key responsibilities

• Drive boAt’s business on online marketplaces (Amazon, Flipkart, Snapdeal and other omni‑channels).
• Develop and execute account plans, setting revenue, market‑share and NPS targets.
• Forecast demand, manage sell‑in/sell‑out and oversee inventory levels.
• Define short‑ and long‑term e‑commerce strategy in collaboration with internal and external stakeholders.
• Ensure profitability and growth of assigned accounts.
• Build product forecasts at regional and account level, monitor listings and order deliveries to achieve market‑share goals.
• Conduct market and competitive analysis, track trends and implement corrective actions.
• Work closely with cross‑functional teams to align objectives and drive channel penetration.
• Collaborate with internal and external partners to achieve desired market share per category.

Required profile

• 1–3 years of experience in e‑commerce sales, key account management or channel management.
• Prior experience as a Category Manager on an e‑commerce platform or as a Key Account Manager handling online channels.
• Strong analytical ability, data‑driven decision making and stakeholder management.
• Excellent communication and interpersonal skills.
• Bachelor’s degree from a Tier‑1 institute (IIT, IIM, ISB, XLRI, FMS, etc.) preferred.

Required skills

• Advanced Excel for data analysis and reporting.
• Proficiency in PowerPoint for presentations.