IT Support Associate II

About the role

The IT Support Associate II joins Amazon OTS IT to provide first‑level technical assistance to operations sites. You will be the face of the IT department, helping teams resolve hardware and software issues across fulfillment, sortation, logistics and last‑mile facilities.

Key responsibilities

• Maintain and troubleshoot IT equipment throughout fulfillment sites, including PCs, wireless handheld devices, thin clients, printers and scanners.
• Manage RMA and repair processes for devices under warranty.
• Support senior engineers on daily projects and initiatives.
• Travel within the state/region as required and adhere to all safety procedures while on site.

Required profile

• Minimum 1 year of corporate‑setting support experience with Windows, macOS or Linux operating systems.
• Proven ability to troubleshoot integrated and interdependent computer systems.
• Experience maintaining Zebra thermal printers, thin clients, PCs, scanners and portable handheld terminals.

Required skills

• Windows, macOS and Linux OS support
• PC and thin‑client troubleshooting
• Wireless handheld device and printer maintenance (including Zebra thermal printers)
• RMA and warranty repair management
• CompTIA A+ (preferred)
• CompTIA Network+ (preferred)
• Cisco/CCNA (preferred)
• Red Hat Linux (preferred)
• Microsoft hardware installation (preferred)
• AWS fundamentals (preferred)