Integration Support Engineer

About the role

TechBiz Global is recruiting an Integration Support Engineer for one of its top clients. You will provide technical assistance for integration issues, ensuring smooth data flow between internal systems and third‑party applications.

Key responsibilities

• Provide technical support for customer integration‑related issues.
• Troubleshoot and resolve API, webhook, and authentication problems.
• Analyze application logs and debug technical issues to identify root causes.
• Write and execute SQL queries for data validation and issue investigation.
• Monitor and support integrations between internal systems and third‑party applications.
• Manage and track customer issues through Jira or similar ticketing platforms.
• Collaborate with Engineering, Product, and Customer Success teams to resolve complex technical issues.
• Communicate effectively with customers regarding issue status, resolutions, and best practices.
• Document troubleshooting procedures, resolutions, and integration workflows.
• Ensure timely response and resolution of support tickets while maintaining high customer satisfaction.

Required profile

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• 0–3 years of experience in Technical Support, Integration Support, Software Development, or a related role.
• Strong troubleshooting, analytical, and communication skills.
• Ability to take ownership and work independently.

Required skills

• SQL and database query experience.
• Understanding of REST APIs and webhooks.
• Familiarity with authentication mechanisms such as API Keys, OAuth, or JWT.
• Experience with Jira or similar ticketing systems.