Hotel Duty Manager – Front Office & Guest Services

About the role

The Duty Manager ensures smooth daily operations of the hotel front office, concierge, reception, and guest services. This role coordinates with all departments to guarantee guest satisfaction, cleanliness, and efficient service delivery.

Key responsibilities

• Oversee reception, concierge, telephone, hospitality, and cashier functions.
• Maintain accurate arrival and departure records and ensure lobby quality standards.
• Welcome and escort guests, handle VIP courtesies, and resolve guest inquiries and complaints.
• Drive room sales through up‑selling, manage occupancy within over‑booking policy, and balance daily accounts.
• Ensure compliance with SOPs, manage luggage handling, mail delivery, and room inspections with housekeeping.
• Conduct briefings for concierge and front‑desk staff and monitor team grooming and hygiene.

Required profile

• 3–4 years of experience in a similar hospitality role.
• Strong leadership, communication, and problem‑solving abilities.
• Fluent in spoken and written English.

Required skills

• Proficiency with hotel management software such as Opera and other PMS platforms.