Front Office Manager

About the role

Medcity International Academy is seeking a dedicated Front Office Manager to lead the daily operations of its Kochi centre. This full‑time, on‑site position ensures a welcoming and professional environment for learners, visitors, and partners.

Key responsibilities

• Supervise front‑office staff and manage reception duties.
• Handle in‑person, phone, and online inquiries.
• Coordinate student registrations, appointments, and class schedules.
• Maintain office records, documentation, and cleanliness of the reception area.
• Implement efficient administrative processes and monitor feedback.
• Support sales and counselling teams with accurate information.
• Collaborate with academic and operations teams to ensure a smooth learner experience.

Required profile

• Strong front‑office and customer‑service experience.
• Proven ability to manage office administration and organized records.
• Excellent verbal and written communication skills.
• Experience supervising or coordinating a small team in an educational or service environment (advantageous).
• Bachelor’s degree or equivalent in administration, business, hospitality, or related field (preferred).
• Willingness to work on‑site in Kochi and handle multiple tasks with a learner‑centric approach.

Required skills

• Proficiency with office software.
• Email tools.
• Basic CRM or student management systems.

What we offer

• Opportunity to work in a dynamic, internationally‑focused training academy.
• Collaborative environment with experienced, globally certified trainers.
• Professional growth within the education and training sector.