Front Office Associate – Hospitality

About the role

Espire Hospitality is seeking a Front Office Associate to join its team in Amritsar. This full‑time, on‑site position is the first point of contact for guests, responsible for delivering a welcoming and professional experience throughout their stay.

Key responsibilities

• Manage front desk operations, including guest check‑in and check‑out.
• Maintain accurate guest records and handle reservations.
• Address guest inquiries promptly and provide exceptional customer service.
• Coordinate with housekeeping, food & beverage, and other departments to ensure seamless service delivery.
• Handle telephone calls with proper etiquette and assist with any administrative tasks at the front desk.

Required profile

• Strong phone etiquette and receptionist skills.
• Excellent verbal and written communication abilities.
• Professional, welcoming demeanor at all times.
• Prior experience in front office or hospitality roles is preferred.
• Ability to multitask and thrive in a fast‑paced environment.

Required skills

• Familiarity with hotel management software.