Front Desk Receptionist – Skin Clinic (Noida/Delhi NCR)

About the role

We are seeking a professional Front Desk Receptionist to be the first point of contact for patients and visitors at our skin clinic in Noida/Delhi NCR. You will manage daily reception activities, ensure a welcoming environment, and support smooth clinic operations.

Key responsibilities

• Welcome and greet patients and visitors courteously.
• Manage front‑desk operations including patient check‑ins, appointment scheduling, and inquiries.
• Answer phone calls, respond to emails, and provide accurate information about services.
• Maintain and update patient records in the clinic management system.
• Coordinate with doctors, nurses, and administrative staff to ensure efficient patient flow.
• Handle basic billing queries and assist with payment documentation.
• Prepare daily registers, reports, and maintain records using Microsoft Excel and other MS Office tools.
• Keep the reception area clean, organized, and stocked with supplies.
• Address patient concerns professionally and escalate complex issues when needed.
• Uphold confidentiality of patient information in line with clinic policies.

Required profile

• Minimum 2 years of experience in a front‑desk or customer‑service role within a healthcare or skin‑clinic setting.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a pleasant, professional demeanor.
• Highly organized, detail‑oriented, and able to multitask in a fast‑paced environment.
• Self‑motivated, dependable, and a team player.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook