Front Desk Receptionist

About the role

We are seeking a full‑time Front Desk Receptionist to join our Physioveda India clinic in Vasant Vihar, New Delhi. The role is on‑site and involves being the first point of contact for patients, handling phone calls, and supporting the clinical team to ensure smooth daily operations.

Key responsibilities

• Greet patients and visitors with a warm, professional attitude.
• Answer incoming calls, respond to inquiries, and direct calls to appropriate staff.
• Schedule and confirm appointments using the clinic’s booking system.
• Maintain and update patient records, ensuring accuracy and confidentiality.
• Assist with billing procedures and process payments.
• Coordinate with therapists and other clinical staff to manage patient flow.

Required profile

• Prior experience in a receptionist or similar clerical role, preferably in a healthcare setting.
• Strong phone etiquette and excellent verbal and written communication skills.
• Customer‑service orientation with the ability to address client needs professionally.
• Organised, with good time‑management and multitasking abilities.

Required skills

• Basic computer literacy and familiarity with standard office software (e.g., word processing, spreadsheets).
• Proficiency in scheduling, data entry, and record‑keeping tasks.