French-speaking International Patient Medical Counsellor

About the role

Fitsib is a critical‑care guidance platform that assists international patients and their families throughout complex medical journeys. As a French‑speaking International Patient Medical Counsellor, you will act as the primary liaison for French‑language leads, helping them understand treatment options and coordinating all logistics from consultation to hospital admission.

Key responsibilities

• Engage with international patient leads via WhatsApp and calls, building trust and understanding their medical condition.
• Present suitable doctor and hospital options aligned with the patient’s case and budget.
• Schedule consultations, support decision‑making, and manage end‑to‑end coordination including visa invitation letters, visa assistance, hotel arrangements, airport pickups, and admission logistics.
• Maintain accurate lead records and communication logs in Zoho CRM.
• Achieve monthly targets for follow‑ups, consultations, and conversions.

Required profile

• Graduate degree in any discipline.
• Fluent in English and French.
• Strong computer proficiency and experience with Zoho CRM (preferred).
• Empathetic, confident communication and counselling skills.
• Ability to work in a performance‑driven, target‑oriented environment.

Required skills

• Zoho CRM

What we offer

• Competitive fixed salary with monthly performance incentives.
• Opportunity to work with international patients across multiple countries.
• High‑growth role in a mission‑driven healthcare startup.