This job is no longer available
This job expired on 24/08/2026. It no longer accepts applications.
Executive – Order Processing & Customer Enquiries
EXL · Pune
Job description
About the role
This role is focused on processing orders and handling a wide range of customer and store enquiries. You will be the point of contact for issues such as orders not received, returns, and delivery queries, ensuring a smooth experience for both customers and retail partners.
Key responsibilities
- Process orders and manage related documentation.
- Handle general enquiries, including orders not received and returns not credited.
- Respond to queries from Next stores regarding customer parcel deliveries and store stock checks.
- Assist customers with order tracking, missing orders, and return processes.
Required profile
- Experience in order processing and customer service environments.
- Ability to manage multiple enquiries efficiently.
- Familiarity with retail store operations and stock verification.
Required skills
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EXL
Pune