This job is no longer available
This job expired on 24/08/2026. It no longer accepts applications.
Executive Back-End Voice Customer Service – Inbound (English)
EXL · Pune
Job description
About the role
We are seeking an Executive to join our inbound voice support team, handling English‑speaking customers. The role focuses on delivering high‑quality assistance through phone channels while maintaining a customer‑centric attitude.
Key responsibilities
- Answer inbound calls and provide accurate information in English.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Document interactions and follow up on open cases.
- Work rotational shifts, including weekends, while adhering to weekly off schedules.
- Collaborate with team members to meet service level agreements.
Required profile
- Excellent spoken and written English communication skills.
- Prior experience in customer service or support roles is preferred.
- Strong problem‑solving ability and capacity to multitask.
- Positive, customer‑focused mindset.
Required skills
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EXL
Pune