Executive Assistant to GM

About the role

We are seeking a proactive Executive Assistant to support the General Manager at our Westin hotel in Chennai. The role involves managing front‑office interactions, handling correspondence, and ensuring smooth daily operations.

Key responsibilities

• Greet and escort visitors, manage reception duties and answer phone calls with professional etiquette.
• Prepare, read, and respond to routine letters and emails; attach appropriate files to incoming correspondence.
• Take, transcribe and distribute meeting minutes to relevant stakeholders.
• Handle incoming and outgoing mail, fax and courier services.
• Create and maintain both electronic and paper filing systems for records, reports and documents.
• Prepare letters, memos and presentations using word processing, spreadsheet and presentation software.
• Enter and retrieve data from computer databases, update records and respond to guest inquiries.
• Operate standard office equipment such as photocopiers, calculators and electronic peripherals.
• Document guest requests or complaints and forward them to the appropriate department.
• Uphold company policies, maintain confidentiality and protect company assets.
• Assist with light physical tasks, moving items up to 10 lb.

Required profile

• Professional appearance and strong commitment to confidentiality.
• Clear and courteous communication skills, both written and verbal.
• Ability to work collaboratively with team members and respond to guest needs promptly.
• Physical ability to lift or move objects weighing up to 10 lb.

Required skills

• Proficiency with Microsoft Word, Excel and PowerPoint.
• Experience using database software for data entry and retrieval.
• Competence in handling email, fax and standard office equipment.

What we offer

• Opportunity to work within a global hospitality brand.
• Supportive team environment focused on guest satisfaction.