Executive Assistant to General Manager

About the role

The Executive Assistant to the General Manager provides high‑level administrative support in a fast‑paced hospitality environment. You will act as the first point of contact for visitors, manage correspondence, and ensure smooth daily operations for the GM’s office.

Key responsibilities

• Greet and direct guests and visitors, handling inquiries with professionalism.
• Prepare, read, and respond to routine letters and emails.
• Maintain both paper and electronic filing systems for records, reports, and documents.
• Take accurate meeting minutes and distribute them to relevant stakeholders.
• Handle incoming and outgoing mail, packages, and courier services.
• Draft letters, memos, and other documents using standard office software.
• Enter and retrieve data from computer databases, updating records and reservations as needed.
• Operate standard office equipment such as telephone, fax, photocopier, and calculator.
• Document and forward guest requests or complaints to appropriate departments.
• Uphold company policies, maintain confidentiality, and protect company assets.

Required profile

• Professional appearance and strong interpersonal skills.
• Ability to work independently while supporting team goals.
• Clear, courteous communication, both written and verbal.
• Physical ability to lift or move objects up to 10 pounds.

Required skills

• Proficiency with word processing, spreadsheet, database, and presentation software.
• Experience using standard office equipment (telephone, fax, copier, etc.).

What we offer

• Opportunity to work within a global hospitality brand.
• Inclusive, diverse workplace that values employee well‑being.
• Professional development and growth prospects.