Duty Manager – Guest Relations

About the role

The Duty Manager – Guest Relations oversees all guest‑relations activities during assigned shifts at Adani Airports. The role ensures seamless service delivery, monitors staff performance, and addresses guest concerns in real time to maintain a high‑quality passenger experience.

Key responsibilities

• Establish and maintain effective relationships with key clients, government officials, and media representatives through regular communication.
• Ensure all guest‑relations staff adhere to company policies, safety regulations, and privacy laws.
• Prepare, submit, and store required documentation for permits and statutory clearances, coordinating with relevant departments and agencies.
• Supervise daily passenger‑service operations, focusing on VIP and VVIP guests, and monitor service quality against established standards.
• Address issues promptly, manage crises professionally, and resolve guest concerns in real time.
• Monitor staff performance, provide feedback, and ensure compliance with service protocols.

Required profile

• Proven experience in guest relations, customer service, or a similar hospitality role.
• Strong interpersonal skills to build and maintain relationships with clients, officials, and media.
• Ability to enforce policy compliance and manage statutory documentation.
• Experience handling VIP/VVIP guests and delivering high‑quality passenger experiences.
• Effective problem‑solving and crisis‑management capabilities.

Required skills