Director of Ecommerce & Marketplace Operations

About the role

The Director – Commerce will lead Interactive Avenues’ Commerce practice in the region, driving operational excellence and strategic client relationships across major marketplaces and quick‑commerce platforms.

Key responsibilities

• Serve as functional head for the Commerce practice, representing capabilities to partner agencies, clients, and platform partners.
• Oversee end‑to‑end commerce operations on Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart and other retail platforms.
• Lead senior client relationships, act as first escalation point, and ensure delivery against KPIs such as GMV growth and marketplace performance.
• Mentor and scale a high‑performing commerce team, handling planning, resourcing and capability development for the North region.
• Develop and maintain strong partnerships with platform owners, unlocking beta opportunities and joint growth initiatives.
• Manage crisis situations, coordinate rapid resolutions across internal teams and platform partners.
• Control P&L, resource allocation and commercial discipline while supporting new‑business pitches and thought leadership.

Required profile

• 10–15+ years of experience in e‑commerce, retail media or marketplace strategy.
• Proven leadership of large teams and high‑value commerce accounts.
• Demonstrated ability to drive revenue growth and operational excellence across multiple platforms.

Required skills