Deputy General Manager – Estate Management

About the role

The Deputy General Manager – Estate Management leads the operational integrity of all South Region estate sites. This senior position ensures that engineering, maintenance, housekeeping, and infrastructure services run smoothly, meet brand standards, and comply with statutory and safety regulations.

Key responsibilities

• Plan, execute, and monitor all facility, engineering, and estate maintenance activities across the property.
• Develop and control annual budgets, capital expenditure plans, and preventive‑maintenance schedules.
• Oversee mechanical, electrical, plumbing (MEP), civil and utility systems to maximise uptime and asset life.
• Manage third‑party vendors, contractors and AMC partners, negotiate contracts and enforce SLA compliance.
• Ensure full compliance with health, safety, environmental, fire and local regulatory standards.
• Drive energy‑efficiency, sustainability and resource‑optimisation initiatives.
• Lead, mentor and coordinate a multi‑disciplinary team for the South Region.
• Collaborate with Operations, Procurement, HR, Finance, Security and Legal for seamless service delivery.
• Prepare management reports, dashboards and audit documentation for senior leadership.
• Handle emergency response, business continuity and crisis management for facility‑related incidents.
• Supervise renovation, refurbishment and new‑asset commissioning projects from planning through handover.

Required profile

• Bachelor’s degree in engineering, facility management, hospitality or related field; Master’s preferred.
• 12‑15+ years of progressive facility/estate management experience, including 4‑5 years in a senior leadership role.
• Proven experience in resort, hospitality or large‑estate operations.
• Strong knowledge of MEP systems, vendor contracts, HSE compliance and capital project management.
• Professional facility‑management certification (e.g., IFMA, BIFM) is an advantage.

Required skills

• MEP systems
• Facility management software
• MS Office