Customer Support Specialist – ERP & Business Management Software

About the role

We are looking for a Customer Support Specialist to assist users of our ERP, accounting, inventory and business management solutions. The role is based onsite in Hyderabad and involves helping customers install, configure and use the software effectively.

Key responsibilities

• Provide first‑line support for Cystence ERP and related business modules.
• Assist customers with software installation, configuration, onboarding and daily usage.
• Troubleshoot and resolve issues across accounting, inventory, sales, purchases and other functional areas.
• Guide non‑technical users through features and best practices.
• Document recurring problems and work with product and development teams to drive fixes.
• Maintain accurate records of support tickets and resolutions.

Required profile

• Minimum 1 year of experience in customer or software support.
• Hands‑on experience with ERP, accounting or inventory management systems.
• Good understanding of business processes such as sales, purchasing, invoicing and stock management.
• Strong communication, problem‑solving and customer‑service skills.
• Ability to explain technical concepts to non‑technical users.

Required skills

• ERP platforms
• Accounting software
• Inventory management software