This job is no longer available
This job expired on 21/08/2026. It no longer accepts applications.
Customer Service Executive - Global Network Operations
Tata Communications · Pune
Job description
About the role
The Customer Service Executive will manage customer queries and support operations within Tata Communications' Global Network Operations. This operational position requires proactive problem‑solving and may involve seeking guidance to ensure high‑quality outcomes.
Key responsibilities
- Take ownership of reported customer issues and provide effective resolutions.
- Research, diagnose, troubleshoot, and identify solutions for system or application problems.
- Follow standard escalation procedures for unresolved issues to the appropriate internal teams.
- Maintain service level agreements (SLAs) and work proactively to meet them.
Required profile
- Graduate with 0‑4 years of relevant experience.
- Demonstrated problem‑solving abilities.
- Prior experience in fast‑paced, high‑availability, 24x7 customer service environments.
- Awareness of the latest technologies in the telecommunications domain.
Required skills
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Tata Communications
Pune