Customer Service Associate – Voice (Spanish Expert)

About the role

Accenture is seeking a Customer Service Associate – Voice to provide bilingual support to its clients. The role focuses on handling inbound and outbound voice interactions, delivering high‑quality assistance in Spanish and English, and ensuring a positive customer experience.

Key responsibilities

• Resolve routine customer inquiries and issues by following established guidelines and precedents.
• Escalate complex cases to supervisors or specialized teams when necessary.
• Maintain accurate records of interactions and follow‑up actions.
• Collaborate with team members and supervisors to meet service targets.
• Adhere to rotational shift schedules as required.

Required profile

• Any graduate degree.
• 1‑3 years of experience in customer service or call‑center environments.
• Expert‑level proficiency in Spanish (both spoken and written).
• Strong communication skills in English.
• Familiarity with customer care, communications, and customer experience concepts.

Required skills

• Spanish language – expert.