Customer Service Associate – Multiple Cities (Pune, Mumbai, Bangalore)

About the role

JoulesToWatts is looking for enthusiastic Customer Service Associates to join its growing team across Pune, Mumbai and Bangalore. You will be the front‑line voice of the company, assisting customers through phone, email and chat while ensuring a seamless experience.

Key responsibilities

• Respond promptly and professionally to customer inquiries across multiple channels.
• Provide accurate product information, assist with order placement and resolve issues.
• Maintain detailed records of interactions and transactions.
• Collaborate with internal teams to ensure swift problem resolution.
• Stay up‑to‑date on product knowledge and company policies.
• Meet or exceed defined service metrics and customer satisfaction targets.

Required profile

• Excellent spoken English with strong communication skills.
• Ability to work in a fast‑paced environment and handle multiple queries.
• Customer‑focused mindset with a passion for delivering high‑quality service.

Required skills

What we offer

• Opportunity to grow within a leading IT staffing firm.
• Dynamic work environment with supportive colleagues.
• Exposure to a diverse client base and industry sectors.