Customer Service Associate - E-commerce Supplier Support & Campaigns

About the role

Fusion CX is hiring Customer Service Associates in Howrah for e-commerce supplier onboarding, seller support, quality verification and campaign engagement. The associate supports suppliers and vendors with queries, reviews seller information and submissions, identifies discrepancies and resolves operational concerns, and makes outbound calls to encourage supplier participation in sales, deals and promotional campaigns.

Key responsibilities

• Assist suppliers and vendors with onboarding, seller support queries and operational concerns, giving accurate information and suitable solutions.
• Review seller information, documents and submissions for accuracy, completeness and compliance with required standards.
• Conduct quality checks on seller data, catalog information and transaction details to find errors, missing information and discrepancies.
• Verify information using spreadsheets and internal tools, keep accurate records and flag process issues.
• Analyse supplier and vendor concerns, quantify issues where possible and recommend solutions.
• Make outbound calls to suppliers about sales, deals and promotional campaigns, and resolve inquiries promptly, escalating complex cases.
• Maintain up-to-date knowledge of products, services and campaigns while following service quality standards.

Required profile

• Minimum education: Class XII (Higher Secondary); graduation is an added advantage.
• Strong verbal and written communication in Hindi and English; Bengali may be needed for some supplier engagements, and knowledge of another regional language is an advantage.
• Ability to understand supplier concerns, assess problems and recommend solutions.
• Willingness to handle inbound queries and outbound calls, and to work from the office.
• Preferred: previous customer service or call center experience, and knowledge of e-commerce operations and supplier support.

Required skills

• Hands-on familiarity with MS Office and Google Workspace, including spreadsheets and documents.
• Strong analytical and logical reasoning, attention to detail and accuracy in data verification.
• Supplier engagement and relationship-building skills.