Customer Reliability Engineer (CRE) – Mid-Level

About the role

Arista Networks is seeking a mid‑level Customer Reliability Engineer to ensure the reliability of its Network Detection and Response platform. You will work across the USA and India time zones, handling deployments, upgrades, and incident response for mission‑critical customers.

Key responsibilities

• Perform manual deployments, reactive troubleshooting, and on‑call escalations for air‑gapped customer environments.
• Map existing operational toil and design automation solutions using code, tooling, and declarative infrastructure.
• Develop and maintain CI/CD pipelines, Terraform modules, and monitoring integrations to reduce manual effort.
• Collaborate with internal platform and product teams to deliver durable, system‑level fixes and influence tooling roadmaps.

Required profile

• 3+ years of experience in Site Reliability Engineering or DevOps, with strong Linux administration skills.
• Solid understanding of networking fundamentals such as TCP/IP, DNS, and routing.
• Proven experience working directly with external customers to resolve complex technical issues.
• Production experience with AWS (VPC, EC2, IAM, S3) and automation using Terraform and CI/CD pipelines.
• Hands‑on experience building and using observability stacks for metrics, logs, and traces.
• Demonstrated incident‑leadership and on‑call ownership of mission‑critical systems.

Required skills

• Linux systems administration
• TCP/IP, DNS, routing
• AWS (VPC, EC2, IAM, S3)
• Terraform
• CI/CD pipelines
• Python
• Go
• Bash / shell scripting